{"id":36474,"date":"2026-07-05T09:22:22","date_gmt":"2026-07-05T08:22:22","guid":{"rendered":"https:\/\/routebuddy.app\/support-and-refund-policy\/"},"modified":"2026-08-05T08:10:31","modified_gmt":"2026-08-05T07:10:31","slug":"support-and-refund-policy","status":"publish","type":"page","link":"https:\/\/routebuddy.app\/ie\/support-and-refund-policy\/","title":{"rendered":"Support and Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"36474\" class=\"elementor elementor-36474 elementor-35226\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8f04273 elementor-section-height-min-height elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"8f04273\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8faefdd\" data-id=\"8faefdd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-675f0ab elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"675f0ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Support and Refund Policy\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d949d81 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d949d81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This Support and Refund Policy describes how RouteBuddy Ltd handles customer support queries and refund requests. Our statutory obligations under the Irish Consumer Rights Act 2022 and applicable EU consumer protection legislation are fully preserved.<\/p><p>Effective Date: June 17, 2026<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-da4b898 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"da4b898\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-f8335d7\" data-id=\"f8335d7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f3df976 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"f3df976\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c2e5131 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c2e5131\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1b68678\" data-id=\"1b68678\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c20842c elementor-widget elementor-widget-html\" data-id=\"c20842c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Poppins:wght@400;700;800&display=swap\" rel=\"stylesheet\">\r\n\r\n<div class=\"docs-container\">\r\n  <aside class=\"docs-sidebar\">\r\n    <h3 class=\"sidebar-title\">Table of Contents<\/h3>\r\n    <nav>\r\n      <ul id=\"desktop-toc-links\">\r\n      <\/ul>\r\n    <\/nav>\r\n  <\/aside>\r\n\r\n  <main class=\"docs-content\" id=\"main-docs-content\">\r\n  <\/main>\r\n<\/div>\r\n\r\n<style>\r\n\/* --- Global Reset & Variables --- *\/\r\n.docs-container {\r\n  display: flex;\r\n  flex-direction: column;\r\n  width: 100%;\r\n  max-width: 1200px;\r\n  margin: 0 auto;\r\n  font-family: 'Poppins', -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Helvetica, Arial, sans-serif;\r\n  color: #000000;\r\n  line-height: 1.6;\r\n}\r\n\r\n\/* --- Mobile Layout (Accordions) --- *\/\r\n.docs-sidebar {\r\n  display: none; \/* Hidden on mobile *\/\r\n}\r\n\r\n.docs-section {\r\n  border-bottom: 1px solid #e2e8f0;\r\n}\r\n\r\n.accordion-trigger {\r\n  display: flex;\r\n  justify-content: space-between;\r\n  align-items: center;\r\n  width: 100%;\r\n  padding: 18px 16px;\r\n  background: none !important; \/* Forces background transparent over platform themes *\/\r\n  border: none !important;\r\n  border-radius: 0 !important; \/* Strips rounded capsule edges *\/\r\n  box-shadow: none !important; \/* Suppresses external framework layout outlines *\/\r\n  font-family: 'Poppins', sans-serif;\r\n  font-size: 18px;\r\n  font-weight: 700;\r\n  text-align: left;\r\n  cursor: pointer;\r\n  color: #000000 !important;\r\n  -webkit-tap-highlight-color: transparent;\r\n}\r\n\r\n\/* Prevents framework theme overrides when expanded, focused, or tapped *\/\r\n.accordion-trigger[aria-expanded=\"true\"],\r\n.accordion-trigger:focus,\r\n.accordion-trigger:active,\r\n.accordion-trigger:hover {\r\n  background: none !important;\r\n  color: #000000 !important;\r\n  box-shadow: none !important;\r\n}\r\n\r\n.accordion-trigger .chevron {\r\n  transition: transform 0.25s ease;\r\n  color: #000000 !important;\r\n}\r\n\r\n.accordion-trigger[aria-expanded=\"true\"] .chevron {\r\n  transform: rotate(180deg);\r\n}\r\n\r\n.accordion-panel {\r\n  max-height: 0;\r\n  overflow: hidden;\r\n  transition: max-height 0.3s ease-out, padding 0.3s ease;\r\n  padding: 0 16px;\r\n  font-family: 'Poppins', sans-serif;\r\n}\r\n\r\n.accordion-trigger[aria-expanded=\"true\"] + .accordion-panel {\r\n  max-height: 3000px; 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and`,\r\n        `Urgent technical issues affecting App access: We aim to respond within 1 business day.`,\r\n        `Business days are Monday to Friday, excluding Irish public holidays. These response times are target service levels and do not constitute binding contractual commitments. Nothing in this section affects your statutory rights.`\r\n      ]\r\n    },\r\n    {\r\n      id: \"your-statutory-rights\",\r\n      title: \"Your Statutory Rights\",\r\n      paragraphs: [\r\n        `Nothing in this Support and Refund Policy affects your statutory rights as a consumer under applicable Irish and EU law, including the Irish Consumer Rights Act 2022 and the EU Consumer Rights Directive (2011\/83\/EU).`\r\n      ]\r\n    },\r\n    {\r\n      id: \"refund-eligibility\",\r\n      title: \"Refund Eligibility\",\r\n      paragraphs: [\r\n        `Subject to your statutory rights, you may be eligible for a refund where:`,\r\n        `You cancel within the 14-day right of withdrawal period without having waived that right;`,\r\n        `The App experiences a significant technical failure attributable to RouteBuddy Ltd that materially prevents you from using the service; or`,\r\n        `Your statutory rights under the Irish Consumer Rights Act 2022 entitle you to a remedy.`\r\n      ]\r\n    },\r\n    {\r\n      id: \"how-to-request-a-refund\",\r\n      title: \"How to Request a Refund\",\r\n      paragraphs: [\r\n        `Contact Routebuddyie@newdriverprogramme.com with the subject line \"Refund Request\", including your full name, account email, date of purchase, and reason for the request. We will acknowledge within 2 business days and decide within 14 calendar days. Approved refunds will be processed within 14 calendar days.`,\r\n        `If your subscription was purchased through the Apple App Store or Google Play Store, refund requests must be submitted directly to Apple or Google.`\r\n      ]\r\n    },\r\n    {\r\n      id: \"online-dispute-resolution\",\r\n      title: \"Online Dispute Resolution\",\r\n      paragraphs: [\r\n        `If you are not satisfied with our response, you may refer your complaint to the EU Online Dispute Resolution (ODR) platform at ec.europa.eu\/consumers\/odr (email for ODR purposes: Routebuddyie@newdriverprogramme.com) or contact the Competition and Consumer Protection Commission (CCPC) at www.ccpc.ie, LoCall: 0818 48 4050.`\r\n      ]\r\n    }\r\n  ];\r\n\r\n  const tocContainer = document.getElementById(\"desktop-toc-links\");\r\n  const contentContainer = document.getElementById(\"main-docs-content\");\r\n\r\n  \/\/ Render components out of array dynamically\r\n  termsData.forEach((section, index) => {\r\n    \r\n    \/\/ 1. 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