{"id":36474,"date":"2026-07-05T09:22:22","date_gmt":"2026-07-05T08:22:22","guid":{"rendered":"https:\/\/routebuddy.app\/support-and-refund-policy\/"},"modified":"2026-07-16T06:34:30","modified_gmt":"2026-07-16T05:34:30","slug":"support-and-refund-policy","status":"publish","type":"page","link":"https:\/\/routebuddy.app\/ie\/support-and-refund-policy\/","title":{"rendered":"Support and Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"36474\" class=\"elementor elementor-36474 elementor-35226\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8f04273 elementor-section-height-min-height elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"8f04273\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8faefdd\" data-id=\"8faefdd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-675f0ab elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"675f0ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Support and Refund Policy\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d949d81 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d949d81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>RouteBuddy Inc is committed to providing an exceptional user experience. This Support and Refund Policy describes how to contact our support team, our response time commitments, and your refund rights as a RouteBuddy subscriber.<\/p><p>Effective Date: June 17, 2026<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-da4b898 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"da4b898\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-f8335d7\" data-id=\"f8335d7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-577319e elementor-widget__width-initial elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"577319e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c2e5131 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c2e5131\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1b68678\" data-id=\"1b68678\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c20842c elementor-widget elementor-widget-html\" data-id=\"c20842c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!-- Support and Refund Policy - Ireland -->\r\n\r\n<!-- Load Poppins from Google Fonts -->\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Poppins:wght@400;700;800&display=swap\" rel=\"stylesheet\">\r\n\r\n<div class=\"docs-container-support-ie\">\r\n  <!-- DESKTOP SIDEBAR \/ TABLE OF CONTENTS -->\r\n  <aside class=\"docs-sidebar-support-ie\">\r\n    <h3 class=\"sidebar-title-support-ie\">Table of Contents<\/h3>\r\n    <nav>\r\n      <ul id=\"desktop-toc-links-support-ie\">\r\n        <!-- Generated dynamically by JS -->\r\n      <\/ul>\r\n    <\/nav>\r\n  <\/aside>\r\n\r\n  <!-- MAIN CONTENT AREA (Serves Desktop Sections & Mobile Accordions) -->\r\n  <main class=\"docs-content-support-ie\" id=\"main-docs-content-support-ie\">\r\n    <!-- Generated dynamically by JS -->\r\n  <\/main>\r\n<\/div>\r\n\r\n<!-- ========================================== -->\r\n<!--                    STYLES                  -->\r\n<!-- ========================================== -->\r\n<style>\r\n\/* --- Global Reset & Variables --- *\/\r\n.docs-container-support-ie {\r\n  display: flex;\r\n  flex-direction: column;\r\n  width: 100%;\r\n  max-width: 1200px;\r\n  margin: 0 auto;\r\n  font-family: 'Poppins', -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Helvetica, Arial, sans-serif;\r\n  color: #000000;\r\n  line-height: 1.6;\r\n}\r\n\r\n\/* --- Mobile Layout (Accordions) --- *\/\r\n.docs-sidebar-support-ie {\r\n  display: none; \/* Hidden on mobile *\/\r\n}\r\n\r\n.docs-section-support-ie {\r\n  border-bottom: 1px solid #e2e8f0;\r\n}\r\n\r\n.accordion-trigger-support-ie {\r\n  display: flex;\r\n  justify-content: space-between;\r\n  align-items: center;\r\n  width: 100%;\r\n  padding: 18px 16px;\r\n  background: none !important; \/* Forces background transparent over platform themes *\/\r\n  border: none !important;\r\n  border-radius: 0 !important; \/* Strips rounded capsule edges *\/\r\n  box-shadow: none !important; \/* Suppresses external framework layout outlines *\/\r\n  font-family: 'Poppins', sans-serif;\r\n  font-size: 18px;\r\n  font-weight: 700;\r\n  text-align: left;\r\n  cursor: pointer;\r\n  color: #000000 !important;\r\n  -webkit-tap-highlight-color: transparent;\r\n}\r\n\r\n\/* Prevents framework theme overrides when expanded, focused, or tapped *\/\r\n.accordion-trigger-support-ie[aria-expanded=\"true\"],\r\n.accordion-trigger-support-ie:focus,\r\n.accordion-trigger-support-ie:active,\r\n.accordion-trigger-support-ie:hover {\r\n  background: none !important;\r\n  color: #000000 !important;\r\n  box-shadow: none !important;\r\n}\r\n\r\n.accordion-trigger-support-ie .chevron-support-ie {\r\n  transition: transform 0.25s ease;\r\n  color: #000000 !important;\r\n}\r\n\r\n.accordion-trigger-support-ie[aria-expanded=\"true\"] .chevron-support-ie {\r\n  transform: rotate(180deg);\r\n}\r\n\r\n.accordion-panel-support-ie {\r\n  max-height: 0;\r\n  overflow: hidden;\r\n  transition: max-height 0.3s ease-out, padding 0.3s ease;\r\n  padding: 0 16px;\r\n  font-family: 'Poppins', sans-serif;\r\n}\r\n\r\n.accordion-trigger-support-ie[aria-expanded=\"true\"] + .accordion-panel-support-ie {\r\n  max-height: 4500px; \/* Accommodates longer clauses securely *\/\r\n  padding: 0 16px 24px 16px;\r\n}\r\n\r\n.accordion-panel-support-ie p {\r\n  margin: 0 0 16px 0;\r\n  font-size: 15px;\r\n  color: #333333;\r\n  font-family: 'Poppins', sans-serif;\r\n}\r\n\r\n.accordion-panel-support-ie p:last-child {\r\n  margin-bottom: 0;\r\n}\r\n\r\n.desktop-only-heading-support-ie {\r\n  display: none; \/* Hidden on mobile *\/\r\n}\r\n\r\n\/* --- Desktop Layout (Split-screen Sticky with Divider) --- *\/\r\n@media (min-width: 768px) {\r\n  .docs-container-support-ie {\r\n    display: grid;\r\n    grid-template-columns: 280px 1fr;\r\n    gap: 60px;\r\n    padding: 60px 20px;\r\n  }\r\n\r\n  \/* Sticky sidebar activation + Vertical Separation border *\/\r\n  .docs-sidebar-support-ie {\r\n    display: block;\r\n    position: sticky;\r\n    top: 40px; \r\n    height: fit-content;\r\n    border-right: 1px solid #e2e8f0;\r\n    padding-right: 40px;\r\n  }\r\n\r\n  .sidebar-title-support-ie {\r\n    font-family: 'Poppins', sans-serif;\r\n    font-size: 18px;\r\n    font-weight: 700;\r\n    margin: 0 0 20px 0;\r\n  }\r\n\r\n  .docs-sidebar-support-ie ul {\r\n    list-style: none;\r\n    padding: 0;\r\n    margin: 0;\r\n  }\r\n\r\n  .docs-sidebar-support-ie li {\r\n    margin-bottom: 14px;\r\n  }\r\n\r\n  .docs-sidebar-support-ie a {\r\n    display: inline-block;\r\n    text-decoration: none;\r\n    color: #555555;\r\n    font-size: 15px;\r\n    font-family: 'Poppins', sans-serif;\r\n    transition: color 0.2s ease;\r\n  }\r\n\r\n  .docs-sidebar-support-ie a:hover {\r\n    color: #000000;\r\n  }\r\n  \r\n  \/* Active state triggers explicit underline style *\/\r\n  .docs-sidebar-support-ie a.active {\r\n    font-weight: 700;\r\n    color: #000000;\r\n    text-decoration: underline;\r\n    text-underline-offset: 4px;\r\n  }\r\n\r\n  \/* Reset mobile accordion restrictions for desktop view *\/\r\n  .accordion-trigger-support-ie {\r\n    display: none !important;\r\n  }\r\n\r\n  .docs-section-support-ie {\r\n    border-bottom: none;\r\n    margin-bottom: 60px;\r\n  }\r\n\r\n  .accordion-panel-support-ie {\r\n    max-height: none !important;\r\n    padding: 0 !important;\r\n    overflow: visible;\r\n  }\r\n\r\n  .desktop-only-heading-support-ie {\r\n    display: block;\r\n    font-family: 'Poppins', sans-serif;\r\n    font-size: 28px;\r\n    font-weight: 700;\r\n    margin: 0 0 20px 0;\r\n    color: #000000;\r\n  }\r\n  \r\n  .accordion-panel-support-ie p {\r\n    font-family: 'Poppins', sans-serif;\r\n    font-size: 16px;\r\n    color: #000000;\r\n  }\r\n}\r\n<\/style>\r\n\r\n<!-- ========================================== -->\r\n<!--                 JAVASCRIPT                 -->\r\n<!-- ========================================== -->\r\n<script>\r\ndocument.addEventListener(\"DOMContentLoaded\", function() {\r\n  \r\n  \/\/ Isolated array holding Ireland specific Support Policy clauses precisely\r\n  const termsDataSupportIE = [\r\n    {\r\n      id: \"contacting-support-support-ie\",\r\n      title: \"Contacting Support\",\r\n      paragraphs: [\r\n        `You can contact the RouteBuddy support team through the following channels:<br>\r\n        Email: support@routebuddy.ie -- for all general enquiries, billing questions, and technical issues;<br>\r\n        In-App Chat: Available within the RouteBuddy App under Settings > Help & Support -- for real-time assistance during App use; and<br>\r\n        Website: www.routebuddy.ie\/support -- for FAQs, help articles, and to submit a support ticket.`,\r\n        `When contacting support, please include your registered email address, a brief description of your query or issue, and, where relevant, your device type and operating system version to help us assist you more efficiently.`\r\n      ]\r\n    },\r\n    {\r\n      id: \"response-times-support-ie\",\r\n      title: \"Response Times\",\r\n      paragraphs: [\r\n        `Our target response times are as follows:<br>\r\n        Email and in-app chat: Initial response within 2 business days;<br>\r\n        Billing and refund queries: Initial response within 2 business days; and<br>\r\n        Urgent technical issues affecting App access: We aim to respond within 1 business day.`,\r\n        `Business days are Monday to Friday, excluding Irish public holidays. During periods of high demand or public holidays, response times may be longer than usual. We will keep you informed of any delays.`,\r\n        `These response times are target service levels and do not constitute binding contractual commitments. Nothing in this section affects your statutory rights.`\r\n      ]\r\n    },\r\n    {\r\n      id: \"your-statutory-rights-support-ie\",\r\n      title: \"Your Statutory Rights\",\r\n      paragraphs: [\r\n        `Nothing in this Support and Refund Policy affects your statutory rights as a consumer under applicable Irish and EU law, including:<br>\r\n        The Irish Consumer Rights Act 2022, which provides statutory rights in relation to the supply of digital content and digital services, including the right to a remedy where digital content or services are not in conformity with the contract;<br>\r\n        The EU Consumer Rights Directive (2011\/83\/EU), which provides pre-contractual information rights, the right of withdrawal, and other protections for consumers in digital transactions;<br>\r\n        The Sale of Goods Act 1980 (as amended) and related Irish consumer protection legislation; and<br>\r\n        EU Directive 2019\/770 on contracts for the supply of digital content and digital services.`,\r\n        `Your statutory rights are in addition to any rights set out in this policy. We do not seek to limit or exclude your statutory rights in any way.`\r\n      ]\r\n    },\r\n    {\r\n      id: \"refund-eligibility-support-ie\",\r\n      title: \"Refund Eligibility\",\r\n      paragraphs: [\r\n        `Subject to your statutory rights and the terms of this policy, you may be eligible for a refund in the following circumstances:<br>\r\n        You cancel your subscription within the 14-day right of withdrawal period without having waived that right (see Subscription Terms);<br>\r\n        The App experiences a significant technical failure or outage attributable to RouteBuddy Ltd that materially prevents you from using the service you have paid for;<br>\r\n        You are charged an incorrect amount due to a billing error on our part;<br>\r\n        Your statutory rights under the Irish Consumer Rights Act 2022 entitle you to a remedy in respect of digital content or services that are not in conformity with the contract; or<br>\r\n        Other exceptional circumstances at the sole discretion of RouteBuddy Ltd.`,\r\n        `We do not provide refunds as a matter of course for subscriptions that have been used during the billing period, where the right of withdrawal has been waived, or for dissatisfaction with the availability of specific routes at particular test centres.`\r\n      ]\r\n    },\r\n    {\r\n      id: \"how-to-request-a-refund-support-ie\",\r\n      title: \"How to Request a Refund\",\r\n      paragraphs: [\r\n        `To request a refund, please follow these steps:<br>\r\n        Contact our support team at support@routebuddy.ie with the subject line 'Refund Request';<br>\r\n        Include your full name, the email address associated with your RouteBuddy account, the date of purchase, and the reason for your refund request;<br>\r\n        Provide any relevant screenshots, error messages, or other supporting evidence where the request relates to a technical issue;<br>\r\n        We will acknowledge your request within 2 business days and provide a decision within 14 calendar days; and<br>\r\n        Approved refunds will be processed to the original payment method within 14 calendar days of approval, in accordance with EU consumer law.`,\r\n        `If your subscription was purchased through the Apple App Store or Google Play Store, refund requests must be submitted directly to Apple or Google in accordance with their respective refund policies, as billing is managed by those platforms. We can assist you with the process by providing necessary account information upon request.`\r\n      ]\r\n    },\r\n    {\r\n      id: \"non-refundable-items-support-ie\",\r\n      title: \"Non-Refundable Items\",\r\n      paragraphs: [\r\n        `The following are not eligible for a refund, subject to your statutory rights:<br>\r\n        Subscriptions cancelled after the 14-day right of withdrawal period where the right was not waived;<br>\r\n        Promotional or discounted subscriptions where the promotional terms expressly exclude refunds;<br>\r\n        Accounts suspended or terminated for breach of our Terms and Conditions;<br>\r\n        Individual App features or route packs where stated as non-refundable at point of purchase; and<br>\r\n        Partial months or periods of a subscription that have been used.`\r\n      ]\r\n    },\r\n    {\r\n      id: \"technical-support-support-ie\",\r\n      title: \"Technical Support\",\r\n      paragraphs: [\r\n        `Our technical support team can assist with:<br>\r\n        App installation and setup issues;<br>\r\n        Account login and password reset problems;<br>\r\n        GPS or route display issues;<br>\r\n        Subscription activation and access problems;<br>\r\n        Crash reports and error messages; and<br>\r\n        Compatibility queries regarding device or operating system.`,\r\n        `When reporting a technical issue, please provide as much detail as possible, including the exact error message displayed (if any), the steps you took before the issue occurred, your device type, operating system version, and App version. This will assist us in diagnosing and resolving the issue as quickly as possible.`\r\n      ]\r\n    },\r\n    {\r\n      id: \"app-store-refunds-support-ie\",\r\n      title: \"App Store Refunds\",\r\n      paragraphs: [\r\n        `Where your subscription was purchased through the Apple App Store:<br>\r\n        Refund requests are governed by Apple's refund policy and must be submitted to Apple at reportaproblem.apple.com;<br>\r\n        Apple processes all payments and refunds for App Store purchases; and<br>\r\n        RouteBuddy Ltd cannot issue refunds directly for App Store purchases.`,\r\n        `Where your subscription was purchased through the Google Play Store:<br>\r\n        Refund requests are governed by Google's refund policy and may be submitted through the Google Play Store app or at play.google.com\/store\/account;<br>\r\n        Google processes all payments and refunds for Play Store purchases; and<br>\r\n        RouteBuddy Ltd cannot issue refunds directly for Play Store purchases.`,\r\n        `In all cases, your statutory rights under the Irish Consumer Rights Act 2022 and applicable EU consumer law are not affected by the applicable app store refund policies.`\r\n      ]\r\n    },\r\n    {\r\n      id: \"online-dispute-resolution-support-ie\",\r\n      title: \"Online Dispute Resolution\",\r\n      paragraphs: [\r\n        `If you are not satisfied with our response to a complaint or refund request, and you are unable to resolve the matter directly with us, you have the right to refer your complaint to an alternative dispute resolution (ADR) body or to use the EU Online Dispute Resolution (ODR) platform.`,\r\n        `The EU ODR platform is an online platform established by the European Commission to facilitate the resolution of disputes between consumers and businesses arising from online purchases within the EU:<br><br>\r\n        EU ODR Platform: ec.europa.eu\/consumers\/odr<br>\r\n        Email address for ODR purposes: legal@routebuddy.ie`,\r\n        `You may also contact the Competition and Consumer Protection Commission (CCPC) in Ireland for advice and assistance:<br><br>\r\n        Competition and Consumer Protection Commission (CCPC)<br>\r\n        Website: www.ccpc.ie<br>\r\n        LoCall: 0818 48 4050`,\r\n        `We are committed to working cooperatively with ADR bodies and the CCPC to resolve disputes in a fair and timely manner.`\r\n      ]\r\n    }\r\n  ];\r\n\r\n  const tocContainerSupportIE = document.getElementById(\"desktop-toc-links-support-ie\");\r\n  const contentContainerSupportIE = document.getElementById(\"main-docs-content-support-ie\");\r\n\r\n  \/\/ Render components out of array dynamically\r\n  termsDataSupportIE.forEach((section, index) => {\r\n    \r\n    \/\/ 1. 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This Support and Refund Policy describes how to contact our support team, our response time commitments, and your refund rights as a RouteBuddy subscriber. Effective Date: June 17, 2026 Table of Contents<\/p>\n","protected":false},"author":2396,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-36474","page","type-page","status-publish","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support and Refund Policy - RouteBuddy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/routebuddy.app\/ie\/support-and-refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support and Refund Policy - RouteBuddy\" \/>\n<meta property=\"og:description\" content=\"Support and Refund Policy RouteBuddy Inc is committed to providing an exceptional user experience. 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