{"id":36473,"date":"2026-07-05T09:22:22","date_gmt":"2026-07-05T08:22:22","guid":{"rendered":"https:\/\/routebuddy.app\/support-and-refund-policy\/"},"modified":"2026-08-01T05:10:58","modified_gmt":"2026-08-01T04:10:58","slug":"support-and-refund-policy","status":"publish","type":"page","link":"https:\/\/routebuddy.app\/us\/support-and-refund-policy\/","title":{"rendered":"Support and Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"36473\" class=\"elementor elementor-36473 elementor-35226\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1a58b63 elementor-section-height-min-height elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"1a58b63\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-33b470b\" data-id=\"33b470b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-670babf elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"670babf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Support and Refund Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67efcb3 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"67efcb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>RouteBuddy is committed to providing an exceptional user experience. This Support and Refund Policy describes how to contact our support team, our response time commitments, and your refund rights.<\/p><p>Effective Date: June 17, 2026<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d3a5992 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d3a5992\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-07c77ed\" data-id=\"07c77ed\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-912dbb9 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"912dbb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b1878d7 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b1878d7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2713ac6\" data-id=\"2713ac6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bdd8a49 elementor-widget elementor-widget-html\" data-id=\"bdd8a49\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;display_condition_enable&quot;:&quot;yes&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Poppins:wght@400;700;800&display=swap\" rel=\"stylesheet\">\r\n\r\n<div class=\"docs-container\">\r\n  <aside class=\"docs-sidebar\">\r\n    <h3 class=\"sidebar-title\">Table of Contents<\/h3>\r\n    <nav>\r\n      <ul id=\"desktop-toc-links\">\r\n      <\/ul>\r\n    <\/nav>\r\n  <\/aside>\r\n\r\n  <main class=\"docs-content\" id=\"main-docs-content\">\r\n  <\/main>\r\n<\/div>\r\n\r\n<style>\r\n\/* --- Global Reset & Variables --- *\/\r\n.docs-container {\r\n  display: flex;\r\n  flex-direction: column;\r\n  width: 100%;\r\n  max-width: 1200px;\r\n  margin: 0 auto;\r\n  font-family: 'Poppins', -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Helvetica, Arial, sans-serif;\r\n  color: #000000;\r\n  line-height: 1.6;\r\n}\r\n\r\n\/* --- Mobile Layout (Accordions) --- *\/\r\n.docs-sidebar {\r\n  display: none; \/* Hidden on mobile *\/\r\n}\r\n\r\n.docs-section {\r\n  border-bottom: 1px solid #e2e8f0;\r\n}\r\n\r\n.accordion-trigger {\r\n  display: flex;\r\n  justify-content: space-between;\r\n  align-items: center;\r\n  width: 100%;\r\n  padding: 18px 16px;\r\n  background: none !important; \/* Forces background transparent over platform themes *\/\r\n  border: none !important;\r\n  border-radius: 0 !important; \/* Strips rounded capsule edges *\/\r\n  box-shadow: none !important; \/* Suppresses external framework layout outlines *\/\r\n  font-family: 'Poppins', sans-serif;\r\n  font-size: 18px;\r\n  font-weight: 700;\r\n  text-align: left;\r\n  cursor: pointer;\r\n  color: #000000 !important;\r\n  -webkit-tap-highlight-color: transparent;\r\n}\r\n\r\n\/* Prevents framework theme overrides when expanded, focused, or tapped *\/\r\n.accordion-trigger[aria-expanded=\"true\"],\r\n.accordion-trigger:focus,\r\n.accordion-trigger:active,\r\n.accordion-trigger:hover {\r\n  background: none !important;\r\n  color: #000000 !important;\r\n  box-shadow: none !important;\r\n}\r\n\r\n.accordion-trigger .chevron {\r\n  transition: transform 0.25s ease;\r\n  color: #000000 !important;\r\n}\r\n\r\n.accordion-trigger[aria-expanded=\"true\"] .chevron {\r\n  transform: rotate(180deg);\r\n}\r\n\r\n.accordion-panel {\r\n  max-height: 0;\r\n  overflow: hidden;\r\n  transition: max-height 0.3s ease-out, padding 0.3s ease;\r\n  padding: 0 16px;\r\n  font-family: 'Poppins', sans-serif;\r\n}\r\n\r\n.accordion-trigger[aria-expanded=\"true\"] + .accordion-panel {\r\n  max-height: 3000px; \/* Accommodates longer clauses securely *\/\r\n  padding: 0 16px 24px 16px;\r\n}\r\n\r\n.accordion-panel p {\r\n  margin: 0 0 16px 0;\r\n  font-size: 15px;\r\n  color: #333333;\r\n  font-family: 'Poppins', sans-serif;\r\n}\r\n\r\n.accordion-panel p:last-child {\r\n  margin-bottom: 0;\r\n}\r\n\r\n.desktop-only-heading {\r\n  display: none; \/* Hidden on mobile *\/\r\n}\r\n\r\n\/* --- Desktop Layout (Split-screen Sticky with Divider) --- *\/\r\n@media (min-width: 768px) {\r\n  .docs-container {\r\n    display: grid;\r\n    grid-template-columns: 280px 1fr;\r\n    gap: 60px;\r\n    padding: 60px 20px;\r\n  }\r\n\r\n  \/* Sticky sidebar activation + Vertical Separation border *\/\r\n  .docs-sidebar {\r\n    display: block;\r\n    position: sticky;\r\n    top: 40px; \r\n    height: fit-content;\r\n    border-right: 1px solid #e2e8f0;\r\n    padding-right: 40px;\r\n  }\r\n\r\n  .sidebar-title {\r\n    font-family: 'Poppins', sans-serif;\r\n    font-size: 18px;\r\n    font-weight: 700;\r\n    margin: 0 0 20px 0;\r\n  }\r\n\r\n  .docs-sidebar ul {\r\n    list-style: none;\r\n    padding: 0;\r\n    margin: 0;\r\n  }\r\n\r\n  .docs-sidebar li {\r\n    margin-bottom: 14px;\r\n  }\r\n\r\n  .docs-sidebar a {\r\n    display: inline-block;\r\n    text-decoration: none;\r\n    color: #555555;\r\n    font-size: 15px;\r\n    font-family: 'Poppins', sans-serif;\r\n    transition: color 0.2s ease;\r\n  }\r\n\r\n  .docs-sidebar a:hover {\r\n    color: #000000;\r\n  }\r\n  \r\n  \/* Active state triggers explicit underline style *\/\r\n  .docs-sidebar a.active {\r\n    font-weight: 700;\r\n    color: #000000;\r\n    text-decoration: underline;\r\n    text-underline-offset: 4px;\r\n  }\r\n\r\n  \/* Reset mobile accordion restrictions for desktop view *\/\r\n  .accordion-trigger {\r\n    display: none !important;\r\n  }\r\n\r\n  .docs-section {\r\n    border-bottom: none;\r\n    margin-bottom: 60px;\r\n  }\r\n\r\n  .accordion-panel {\r\n    max-height: none !important;\r\n    padding: 0 !important;\r\n    overflow: visible;\r\n  }\r\n\r\n  .desktop-only-heading {\r\n    display: block;\r\n    font-family: 'Poppins', sans-serif;\r\n    font-size: 28px;\r\n    font-weight: 700;\r\n    margin: 0 0 20px 0;\r\n    color: #000000;\r\n  }\r\n  \r\n  .accordion-panel p {\r\n    font-family: 'Poppins', sans-serif;\r\n    font-size: 16px;\r\n    color: #000000;\r\n  }\r\n}\r\n<\/style>\r\n\r\n<script>\r\ndocument.addEventListener(\"DOMContentLoaded\", function() {\r\n  \r\n  \/\/ Single array of objects holding all document clauses precisely\r\n  const termsData = [\r\n    {\r\n      id: \"contacting-support\",\r\n      title: \"Contacting Support\",\r\n      paragraphs: [\r\n        `Email Support: RoutebuddyUS@newdriverprogramme.com`,\r\n        `Our support team is staffed by RouteBuddy employees trained on the App and its features. We do not currently offer phone support; however, we may schedule a callback in exceptional circumstances.`\r\n      ]\r\n    },\r\n    {\r\n      id: \"response-times\",\r\n      title: \"Response Times\",\r\n      paragraphs: [\r\n        `Email Support: Initial response within 24 hours on business days (Monday through Friday, excluding federal holidays);`,\r\n        `Email Support (weekends and federal holidays): Initial response by the next business day; and`,\r\n        `Technical Escalations: Complex technical issues may take up to 5 business days to resolve.`,\r\n        `Response times are targets and not guarantees. During high-volume periods, response times may be longer.`\r\n      ]\r\n    },\r\n    {\r\n      id: \"refund-eligibility\",\r\n      title: \"Refund Eligibility\",\r\n      paragraphs: [\r\n        `30-Day Satisfaction Guarantee:`,\r\n        `If you are not completely satisfied with RouteBuddy Premium, you may request a full refund within 30 calendar days of your initial subscription purchase date. This guarantee applies only to first-time subscribers and to your initial subscription charge; it does not apply to subsequent renewal charges or to accounts that have previously received a refund from RouteBuddy.`,\r\n        `To be eligible, you must: (a) submit your refund request within 30 calendar days of your initial subscription purchase; (b) have an active account in good standing; and (c) not have previously received a refund from RouteBuddy.`,\r\n        `Outside the 30-Day Guarantee Period, refunds are generally not provided for subscription fees already charged, except: where RouteBuddy experiences a prolonged service outage exceeding 24 consecutive hours significantly impacting core functionality; where a refund is required by applicable state law (including California Civil Code Section 1723); or in exceptional circumstances at RouteBuddy's sole discretion.`\r\n      ]\r\n    },\r\n    {\r\n      id: \"how-to-request-a-refund\",\r\n      title: \"How to Request a Refund\",\r\n      paragraphs: [\r\n        `Email RoutebuddyUS@newdriverprogramme.com with the subject line \"Refund Request\", including your account email address, date of purchase, and a brief reason. We will process eligible refunds within 5 to 10 business days. Refunds are processed to your original payment method.`,\r\n        `If you believe you have been charged incorrectly, please contact us before initiating a chargeback. Initiating a chargeback without first contacting us may result in suspension of your account.`\r\n      ]\r\n    },\r\n    {\r\n      id: \"non-refundable-items\",\r\n      title: \"Non-Refundable Items\",\r\n      paragraphs: [\r\n        `The following items are NOT eligible for refund:`,\r\n        `Subscription renewals after the initial 30-Day Guarantee Period, except where required by law;`,\r\n        `Subscriptions purchased as gifts to third parties;`,\r\n        `Promotional or discounted subscriptions where the promotion expressly excludes refunds;`,\r\n        `In-app purchases of individual features or route packs; and`,\r\n        `Subscriptions canceled after the 30-Day Guarantee Period has elapsed.`\r\n      ]\r\n    },\r\n    {\r\n      id: \"technical-support\",\r\n      title: \"Technical Support\",\r\n      paragraphs: [\r\n        `RouteBuddy provides technical support for: login and account access issues; app crashes and unexpected behavior; GPS or mapping feature problems; subscription and billing inquiries; and password reset and account security.`,\r\n        `For technical issues, please include: your device type and OS version; the RouteBuddy App version (found under Settings > About); a description of the issue; and any error messages or screenshots.`\r\n      ]\r\n    },\r\n    {\r\n      id: \"app-store-refunds\",\r\n      title: \"App Store Refunds\",\r\n      paragraphs: [\r\n        `If you subscribed through the Apple App Store, refund requests are governed by Apple's refund policy and must be submitted at reportaproblem.apple.com.`,\r\n        `If you subscribed through the Google Play Store, refund requests may be submitted through play.google.com\/store\/account\/subscriptions or by contacting Google Play support at support.google.com\/googleplay.`,\r\n        `App Store refund decisions are made at the sole discretion of Apple or Google. If you believe you are entitled to a refund but the app store has declined your request, please contact RouteBuddy support at RoutebuddyUS@newdriverprogramme.com and we will do our best to assist.`\r\n      ]\r\n    }\r\n  ];\r\n\r\n  const tocContainer = document.getElementById(\"desktop-toc-links\");\r\n  const contentContainer = document.getElementById(\"main-docs-content\");\r\n\r\n  \/\/ Render components out of array dynamically\r\n  termsData.forEach((section, index) => {\r\n    \r\n    \/\/ 1. Build Desktop Left Navigation Item\r\n    const li = document.createElement(\"li\");\r\n    const link = document.createElement(\"a\");\r\n    link.href = `#${section.id}`;\r\n    link.textContent = section.title;\r\n    if (index === 0) link.classList.add(\"active\");\r\n    li.appendChild(link);\r\n    tocContainer.appendChild(li);\r\n\r\n    \/\/ 2. 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This Support and Refund Policy describes how to contact our support team, our response time commitments, and your refund rights. Effective Date: June 17, 2026 Table of Contents<\/p>\n","protected":false},"author":2396,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-36473","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support and Refund Policy - RouteBuddy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/routebuddy.app\/us\/support-and-refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support and Refund Policy - RouteBuddy\" \/>\n<meta property=\"og:description\" content=\"Support and Refund Policy RouteBuddy is committed to providing an exceptional user experience. 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